A day in a life of a call center agent....

Today's shift: 12:00am-9:00am
Location: Market Market!

9pm
I was woken up by a loud bang....
it only came from tv (shit)
I remembered that today is the premiere episode
of Amazing Race Asia( with our very own Tisha Silang and the ever hunk-y Geoff Rodriguez.

10pm
I already ate my Mechado/rice/iced tea-breakfast
( dinner for normal people).
Prepared myself for work.....(gosh! it's so cold)
Even if I still want to sleep, i need to go to work...

11pm
Leave our house and walk to work (to prevent Global Warming)

11:20pm
Prepared my system (I need to open almost 10 applications on one computer)

11:30pm
yosi-----yosi----yosi

11:57pm
log-in and started accepting calls....

12am

me: Welcome to Telus! My name is Josh. How may i assist you today?

client: I want this......i want that.....remove this...
remove that.....

me: Before that can i have your Telus accnt Id,
for the security of your account?

client: whatever???/ whatever????/

.....................................
.........................................................
.....................................................
............................................

after 10 mins.

me: Have i resolve all your concerns today?

client: NO!!!!!!!!!

(huhuhuhuu)

RELeAsE the call!!!!
hahahaha...

this happens everyday.......
except for the RelEasE........

Life of a call Center aGent is BORING!!!